Support
EdgeReset Console is the technician client for ComNet EdgeReset media converters. Use the Console website or the native app to pair to a site EdgeReset Gateway, inventory devices, attach install photos, and send reset commands.
Get started
- Install EdgeReset Gateway on a Windows PC on the same network as the devices (always-on recommended).
- On the Gateway Devices page, click Generate Pairing QR.
- In the Console, open Settings → Gateway Management → Add New. Save a This Phone / PC label if prompted, then scan the QR or paste the Gateway URL and pairing code.
- Tap ↺ Sync on the gateway card, then use Scan and Devices.
You must be on the site network to sync or reset unless that Gateway is set to remote access.
Common issues
Scan and Devices look empty. That is expected until a Gateway is paired. Pair under Settings first. The website and app both open on the Scan tab.
Pairing code failed. Codes are single-use and expire in about 10 minutes. Generate a new QR on the Gateway and try again.
NOT ON SITE / OFFLINE. Connect to site Wi‑Fi, confirm the Gateway is running, or use a Gateway that is in remote access mode.
Camera prompt. Camera is used only to scan device-label and pairing QR codes. You can still enter a URL, pairing code, serial, and password by hand.
Reset did nothing visible. The Console asks the Gateway to send Wake-on-LAN (UDP 7 or 9). You should see a success or error message in the Console. Physical hardware is not required to confirm that the command was accepted.
In-app help
Open the Console and tap the i button in the header for the setup guide, version compatibility, and a short “Your data” summary. Full privacy details are on the Privacy Policy.
Contact
For EdgeReset Console or Gateway support, use Comnet Technical Support or the representative who supplied your equipment. That page lists phone numbers and comnetsupport@acresecurity.com.
If you are evaluating the iOS app for App Store review, use the contact name, phone, and email entered in App Store Connect — that inbox is monitored during review.
Product site for the Console: https://console.comnet-edgereset.com/